Terms of service

OVERVIEW

This website is operated by El Patrón Threads. Throughout the site, the terms “we”, “us” and “our” refer to El Patrón Threads. El Patrón Threads offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The following is an outline of your rights when purchasing from El Patrón Threads online. We are governed by the laws of Western Australia, Australia.

RETURNS REFUNDS & EXCHANGES
El Patrón Threads hope that your purchase is Amado, however we know mistakes can be made when purchasing online, if you need to order a different size or colour, please return your item within 7 days of received delivery.

We will then re-issue you with store credit for full priced products once we have received the returned item. Store credits can only be applied to an El Patrón Threads account holder, Store credits will be provided in Australian dollars and won’t expire. Any amounts that succeed the store credit limit will become the customer’s responsibility and will acquire further payment method. Store credits can only be used through the El Patrón Threads online store and can only be used by the account holder.

We do require all purchases be in original unused condition and still maintain any tags or El Patrón swing tags, that the garments are free of stains, haven’t been worn are and unwashed.
Sale items cannot be returned.

Please keep in mind we receive all returned orders via our PO Box so we do aim to process your return within 10 business days.
Refunds are only made if a product that is faulty is no longer in stock or the size is unavailable, we do inspect every item before shipping to ensure that all products are of quality and in working condition.
Refunds will only be issued to the cardholder; the name must be identical to the name on the order confirmation. Refunds cannot be guaranteed without photographic evidence of the fault.
Refunds may take up to 10 business days to show in your account.
El Patrón Threads are not responsible for any costs involved with returns, we do also ensure that all customers with returns keep proof of postage or tracking numbers as we are not liable for any returns that are lost by Australia post or any other delivery service.
Please check that return delivery address is accurate before sending as we are also not responsible for wrong delivery information provided by you on the returning parcel.

PURCHASES & PAYMENTS
All prices on the El Patrón Threads website are in Australian Dollars (AUD) and include GST. Any costs related to international shipping are calculated by a currency converter El Patrón Threads are not responsible for any additional expenses after your purchase with exchange rates, banking fees, charges made at customs or international freight companies.

When a customer is making an online purchase and we believe or suspect it may be fraudulent we will contact the customer to confirm some details. If the customer is un-cooperative or refuses to respond with the asked information, we reserve the right to cancel the order at any time.
After you’ve placed an online order, each customer will be redirected via Afterpay or PayPal for payment where you can choose your payment method All card information will be secured via, El Patrón Threads, AFTERPAY & PayPal websites.
All provided financial details will remain encrypted and stay protected.

PROCESSING & CANCELLING ORDERS
All online purchases are processed 9:30am-4:30pm AWST on business days (Monday-Friday) excluding WA public holidays. Once your order has been made packed and finalised we will email you payment order confirmation and provide you with a tracking number.
Customers will receive an invoice via email confirming the order and payment information.Please ensure you check your order confirmation email for any errors or incorrect details, email with any concerns you may have. If you didn’t receive your confirmation email from us please ensure that you have provided the correct email address and checked your emails junk folder.
If El Patrón Threads is unable to provide a customer with any requested items sizes or products El Patrón Threads reserves the right to cancel an order, any customers who are affected by a cancellation will be immediately contacted. El Patrón Threads is not liable to compensate for any loss expenses or inconvenience customers may endure as a result of a cancelled order.
At El Patrón Threads we do not do holds or lay-by’s. All orders need to be paid in full at time of checkout.